FAQs

1.       Shipping and returns

1.1.    What is the returns policy?


Orders that are cancelled or returned are subject to a restocking fee of 20% of the order value, unless orders are cancelled as a result of the goods being substandard, defunct or not deemed to be in good working order.

 

On cancellation for whatever reason, where you have received the goods you must return the goods to us (together with the original packaging) without undue delay and in any event within 10 days after the day of the cancellation at your cost. Full details can be found in our terms and conditions.

 

Orders for products which are deemed “special” or manufactured on demand and not standard stock items cannot be cancelled.

 

1.2.    What are the shipping options

In stock items which are placed before 1pm will usually be sent for next day delivery by our courier network. Other shipping options are available, for more information please visiting out shipping policy.

2.       Where is my order?

You can view the status of your order by logging into your account. If your order has been dispatched tracking details will be provided along with the link to the courier service, here you will be able to see where your order is, or if it has been delivered, who has signed for it etc.

 

3.       Can I make changes to an order I already placed?
Please contact us by telephone on 01329 234888 if you need to make amendments to your order. If your items have not been despatched, we will do everything we can to adjust your order accordingly.

4.       POA items
Price on application is used for non-standard stock items, that might need to be manufactured or bought in specially for your requirements. Due to market fluctuations and often importing costs, the price non-standard stock items can fluctuate. In order to give you the best price possible, we will price the product on application.

5.       Payments

For Business customers, payments on account are due 30 days end of month unless we have agreed special terms with you. For retail customers all orders must be paid in advance of deliver or collection.

 

6.       Security

Transactions completed over shopfront are secured using an SSL certificate which is signed by a SHA 256 signature. Pipetech never stores credit card or payment details as part of transactions placed over Shopfront. Customers are encouraged to ensure devices used to connect to shopfront are regularly updated and have adequate antivirus protection.

 

7.       Your account

Most aspects of account management should be possible by logging in and clicking on “My Account”. If there are any issues with your account which you cannot rectify please contact a member of the sales team at sales@piptech.co.uk.

 

8.       Promotions and discounts

We may offer promotions or discounts to orders from time to time to try and incentivise sales, if you have found a cheaper product elsewhere and would like to offer us the chance to price match, please send us an email to sales@pipetech.co.uk with the following information and we will see what we can do

·         A link to the site offering the item, the link must display the price of the item

·         Carriage costs associated with purchasing the item

·         Item lead times

 

9.       Where are you located?

We are based in Fareham on the South Cost of England, click here to see our exact location https://goo.gl/maps/fP7tB1bMtYhzfy2T9. Feel free to drop in and say Hi! Just drop us an email beforehand at sales@pipetech.co.uk

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