Privacy Policy

1. Privacy Policy

1.1 Information we collect about you

As a business-to-consumer B2C shopfront customer we collect the following specific information from you

-          Invoice address

-          Delivery address

-          Name

-          Phone numbers

-          Email addresses

-          Order history

 

As a Business-to-business customer (B2B) Information collected as part of sales transactions is held on database by Sage 200c and retained as long as the account remains active.

1.2 How long do we keep your personal information?

We are required by law to keep your personal information only for as long as is necessary for the purposes for which we are using it. The period for which we keep your personal information will be determined by a number of criteria, including the purposes for which we are using the information, the amount and sensitivity of the information, the potential risk from any unauthorised use or disclosure of the information, and our legal and regulatory obligations.

1.3 Who do we share your personal information with?

We do not share your information with 3rd party vendors, we may (from time to time) run promotional campaigns and mailshots which promote offers via Mailchimp.

1.4 Your rights

You have the right to ask us to:

·         Confirm what personal information we hold about you and provide you with a copy of that data;

·         Correct any personal information that is inaccurate;

·         Remove your personal information where there is no good reason for us to continue to hold that data;

·         Temporarily stop using your information if you are questioning our right to use that data;

·         Stop using your personal information unless we can demonstrate a valid reason why we need to continue to hold that data e.g. to support a product warranty;

·         Stop using your personal information to send you marketing materials such as our catalogue, marketing email, discounts or vouchers.

·         Provide you with the personal information that you have provided to us, in a structured and commonly-used electronic format, or transmit that information directly to another company if that is technically feasible. This applies where we are using your personal information on the basis of your consent or because it is necessary to perform a contract with you (see How do we use your personal information, above).

·         Our security procedures mean that we may request proof of identity before we are able to disclose your personal information to you or comply with other requests.

 

We want to make sure that the personal information we hold about you and your preferences as to how we contact you are accurate and up to date. If any of the details are incorrect, please let us know (details below) and we will amend them.

 

You also have the right to make a complaint to the Information Commissioner's Office if you're not happy with how we've handled your personal information. You can contact the supervisory authority at:

 

Email: casework@ico.org.uk

Phone: 0303 123 1113 (local rate) or 01625 545 745

Post: Information Commissioner's Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

Website: www.ico.org.uk

 

2. Cookies

Cookies we collect using Shopfront

Shopfront Cookies

Type

Cookie Name

Sample Contents

Created  Upon

Expires

Purpose

1st

ASP.NET_SessionId

kyaait45ol5s5545m5c0sj45

Entry to web site

At end of session

Session ID

1st

ShopfrontCartID

41b9ab8a-01ac-4595-a3bb-a03f013104d5

Entry to web site

30 days

Persistent cart ID

1st

.ASPXAUTH

ECDCC84526A1FDDF9FF099AC684350CF8

B25C5B2DF1BF116F8A7D88897DBE5B43

EEA70EBC83FB3B72F22A9E43AC2F6EDFE

5BE8AD6117FA35510B180EF2FFC019254

B10FAB0A4F5C085D26F0F323FDF317426

520FD622911D1AC37BF230B0C09E9C7CD

952F9DD1C353253040198EA43766AF697

9FF477B1269402DD8B23703D10A6710C2

3A1530ABB930F9E91C92D68425E3452A

A3542BACF2FFF50FCC2F27F9934A05FDD

Login

At end of session or 30 days if "remember me" ticked

Authorised login

 

Google Analytics Cookies

Type

Cookie Name

Sample Contents

Created  Upon

Expires

Purpose

1st

__utma

111872281.132638501.1335461433.1335461433.1335461433.1

Entry to web site

2 years

Usage tracking

1st

__utmb

111872281.1.10.1335461433

Entry to web site

30 minutes

Usage tracking

1st

__utmc

111872281

Entry to web site

At end of session

Usage tracking

1st

__utmz

111872281.1335461433.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none)

Entry to web site

6 months

Usage tracking

 

 

Google Adwords Cookies

Type

Cookie Name

Sample Contents

Created  Upon

Expires

Purpose

3rd (doubleclick.net)

id

22fa094859019999||t=1335519999|et=999|cs=002213fd482ccdda688b389999

Entry to web site

2 years

Unknown

 

3. How to contact us?

To update your details or ask for a copy of your personal information:

You can call us on: 01329 234888 or email us sales@pipetech.co.uk

4. Protecting your personal information

The transmission of information via the internet is not completely secure; this risk is common across the internet and not specific to our services. We cannot guarantee the security of your data (including your personal information) transmitted to our services; any transmission is at your own risk.

It is important for you to protect against unauthorised access to your password and to your computing device. Be sure to sign off and close your browser when you have finished your session. This will help to ensure that others do not access your personal information if you share your computing device or use a computing device in a public place such as a library or internet cafe.

5. Updates to this notice

We may update this notice from time to time. The latest version of this notice will be posted on our website.

 

 

 

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