FAQs
Orders that are cancelled or returned are subject to a restocking fee of 20% of the order value, unless orders are cancelled as a result of the goods being substandard, defective or not deemed to be in good working order.
On cancellation for whatever reason, where you have received the goods, you must return the goods to us (together with the original packaging) without undue delay and in any event within 10 days after the day of the cancellation at your cost. Full details can be found in our terms and conditions.
Orders for products which are deemed “special” or manufactured on demand and not standard stock items cannot be cancelled.
Stock items ordered before 1pm will be dispatched the same day for next day delivery. Other shipping options are available, for more information, please visit our shipping policy www.pipetech.co.uk/shipping-policy.
If your order has been dispatched, we can provide tracking details and the link to the courier service. You will be able to see the status of your order or if it has been delivered.
Please contact us by telephone on 01329 234888 if you need to make amendments to your order. If your items have not been despatched, we will do everything we can to adjust your order accordingly.
Price on application is used for all stock items, please contact sales@pipetech.co.uk
For Business customers, payments on account are due 30 days end of month unless we have agreed special terms with you. For retail customers all orders must be paid in advance of deliver or collection.
We are based in Fareham on the South Coast of England, click here to see our exact location https://goo.gl/maps/fP7tB1bMtYhzfy2T9. Feel free to drop in and say Hi! Just drop us an email beforehand at sales@pipetech.co.uk.