FAQs

Orders that are cancelled or returned are subject to a restocking fee of 20% of the order value, unless orders are cancelled as a result of the goods being substandard, defective or not deemed to be in good working order. On cancellation for whatever reason, where you have received the goods, you must return the goods to us (together with the original packaging) without undue delay and in any event within 10 days after the day of the cancellation at your cost. Full details can be found in our terms and conditions. Orders for products which are deemed “special” or manufactured on demand and not standard stock items cannot be cancelled.