1. Privacy Policy

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1.1 Information we collect about you

As a business-to-consumer B2C shopfront customer we collect the following specific information from you

• Invoice address

• Delivery address

• Name

• Phone numbers

• Email addresses

• Order history

 

As a Business-to-business customer (B2B) Information collected as part of sales transactions is held on database by Sage 200c and retained as long as the account remains active.

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1.2 How long do we keep your personal information?

We are required by law to keep your personal information only for as long as is necessary for the purposes for which we are using it. The period for which we keep your personal information will be determined by a number of criteria, including the purposes for which we are using the information, the amount and sensitivity of the information, the potential risk from any unauthorised use or disclosure of the information, and our legal and regulatory obligations.

 

1.3 Who do we share your personal information with?

We do not share your information with 3rd party vendors, we may (from time to time) run promotional campaigns and mailshots which promote offers via Mailchimp.

 

1.4 Your rights

You have the right to ask us to:

• Confirm what personal information we hold about you and provide you with a copy of that data;

• Correct any personal information that is inaccurate;

• Remove your personal information where there is no good reason for us to continue to hold that data;

• Temporarily stop using your information if you are questioning our right to use that data;

• Stop using your personal information unless we can demonstrate a valid reason why we need to continue to hold that data e.g. to support a product warranty;

• Stop using your personal information to send you marketing materials such as our catalogue, marketing email, discounts or vouchers.

• Provide you with the personal information that you have provided to us, in a structured and commonly-used electronic format, or transmit that information directly to another company if that is technically feasible. This applies where we are using your personal information on the basis of your consent or because it is necessary to perform a contract with you (see How do we use your personal information, above).

• Our security procedures mean that we may request proof of identity before we are able to disclose your personal information to you or comply with other requests.

 

We want to make sure that the personal information we hold about you and your preferences as to how we contact you are accurate and up to date. If any of the details are incorrect, please let us know (details below) and we will amend them.

 

You also have the right to make a complaint to the Information Commissioner's Office if you're not happy with how we've handled your personal information. You can contact the supervisory authority at:

 

Email: casework@ico.org.uk

Phone: 0303 123 1113 (local rate) or 01625 545 745

Post: Information Commissioner's Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

Website: www.ico.org.uk

 

2. Cookies

Cookies we collect using Shopfront